Tailwind Airlines

28 avis - - Mise à jour il y a 30 minutes
TI / TWI
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28 avis de voyageurs

Note globale

2,67 / 5
2.67 étoiles sur 5 - Basé sur 3 avis
5 étoiles
20%
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Résumé des notes

Rapport qualité / prix 2,67 / 5
Confort 2,33 / 5
Service 2,67 / 5
Sécurité perçue 3,5 / 5
Nourriture 3,5 / 5
Gestion des bagages 3,5 / 5
Confort 2,33 / 5
Détail des notes »

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Traduire

Really really bad service



Delay of 2,5 hours - No notice! No compensation, not even a recognition of the issue.

No free meals, drinks or snacks on board and no use of credit card for buying refreshments.

I have anxiety of flying and I have never felt so unsafe and scared onboard a flight. The flight attendants stayed behind the curtains for 1 hour after take-off, so they couldn't reassure me (and other nervous passengers).

We couldn't hear the messages from the Captain, only a few words here and there.

We detected smell of smoke 4-5 times, maybe the crew smoking?

I will never fly with this airline again.

Lire la suite de « Really really bad service »
Economie AYT - HAM + de 3 ans
Rikke
Traduire

Shocking



Had the (dis)pleasure of flying with this outfit when Thomson used them for our return flight from our Turkey holiday. What can I say other than "really rubbish". 3 hostess's which only 1 of them spoke any English - and she hid behind the curtain in front galley for most of the flight. Took them 2 1/2 hrs to do the drinks round, not because of a lot of sales just that they didn't know what they were doing. Poorest service I have ever experienced in many years of flying. Suggest you avoid this airline.

Lire la suite de « Shocking »
Economie AYT - STN + de 3 ans
Andy B.
Traduire

Absolutely terrible



Mostlikely the worst airolines I have ever had a chance to travel with. Old planes with absolutely zero space for legs, stinky non functional toilets, only 2 counters for ca. 180 people for check-in - result almost 2 hours of waiting in the line. Would never recommend to anyone.

Lire la suite de « Absolutely terrible »
Economie AYT - PRG + de 3 ans
Stedron
Traduire

One of the worst airlines



The flight started a little late but the plane was clean and in a good condition.

After boarding the airline announced their medieval security restrictions which do not allow any electronic device during the complete flight (even in flight mode) which is completely unacceptable in the 21st century.

Also the language skills of most of the personal was very bad. Some texts (like the Security restrictions) were prerecorded but some other were simply not understandable at all (like for example instructions for starting/landing).

The airline also does not provide any free snacks or drinks which is not the greatest service on an 4h flight (at least a drink would have been nice even water would have been sufficient).

No Entertainment options were given (not even music over headphones) which is a terrible combination with the restriction on electronic devices for the duration of the complete flight. Would not fly with them again.

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Economie AYT - STR + de 3 ans 1 réactions
angrypassenger
Traduire

Worst flight ever



Our flight was via Erfurt - unexpected - but ok. We were not able to choose a seat. Than people tried to change seat on there own. We got told by the flight assistant that we have to sit were we are and if do not follow her instructions they will write down our Name and they will report it to the international flight authority. This treatment is unacceptable and far away from my understanding of customer Service. I will never book a flight with this airline again.

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Economie MUC - AYT + de 3 ans
Erich
Traduire

Nice plane - B737-800, very nice Pilots - Horrible services



I flown with this company yesterday. The flight was ok, pilots were ok too, but staff is really horrible. No drink and food for three hours. We had stopover in Antalya, no water, no food.

They were really unfreandly and they were walking and offering food and drink twice per flight. Really horrible.

Lire la suite de « Nice plane - B737-800, very... »
Economie AYT - PRG + de 3 ans
Marek Auterský
Traduire

Appalling airline



Despite paying nearly £100 extra, for extra leg room seats, these were not available and to make matters even worse 6 other passengers had the same problem.

The food was tasteless, at best - even for economy - and the duration of the flights, totalling 6 1/2 hrs, including a mandatory stop in Turkey, had to be endured with no working onboard entertainment.

The seats were of minimum sizing, and the cabin crew not especially friendly - certainly few smiles. One of the few plusses was the pilot managed to land the plane on the undercarriage and at the correct airports.

Check in staff at Stansted were friendly and helpful, however in Ercan they were the flipside of the coin. Messages by cabin crew and flight deck were difficult to understand. Definitely the worst airline I have flown with and I will never set foot on a Tailwind plane again.

Lire la suite de « Appalling airline »
Economie STN - ECN + de 3 ans 2 vues
djd
Traduire

An unacceptable level of service



Positives :

Departure on time
Leg room good on outward flight on row 4
Staff generally polite
Stable flight with very little turbulences

Negatives :

Very old scruffy plane
Food appalling - scrambled egg in a pool of liquid soaked into bread.
Lap tray broken
No option to purchase a soft drink even when left on runway for 1 hour 40 mins in extreme heat and no aircon - we were treated more like animals
Poor communication from any staff as to the real reason for this delay
No male stewards
Too few staff who seemed unable to deal with drunken female passengers who should never have been allowed to board
Late changes resulting in totally unacceptable flight times on return journey
Poor leg room in centre of plane on return flight

If it sounds too good to be true then it probably is!

Lire la suite de « An unacceptable level of... »
Economie MAN - ECN + de 3 ans 3 réactions 73 vues
Mollywolly

25 photos de voyageurs

Vivez votre futur vol grâce aux photos des voyageurs.

  • Photos du vol #1
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  • Impossible de profiter du hublot autrement qu'en observant l'aile droite (ce qui avait beau être...
  • ...avant d'entrer dans les nuages
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  • Quelques minutes de paysage...
  • Prise de vue à travers une vitre :-|
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  • Avion à Antalya