18 avis - - Mise à jour il y a 20 heures

La "fantastique" low-cost.

Départ de MAN avec environ 20 minutes de retard en raison de trafic chargé à l'aéroport. L'embarquement s'est fait très rapidement. À bord, les...

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Economie MAN - GVA + de 3 ans 5 réactions 26 vues

High LowCost

Ayant l'habitude de voler avec Ryanair je n'ai été que satisfait des bonnes prestations de cette compagnie. L’accueil à bord est digne d'une grande...

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Economie LBA - PRG + de 3 ans 14 réactions 20 vues

Do not use this company

I made a basic mistake online of booking a flight from Ibiza to London instead of London to Ibiza. Immediately went to change it online and could not. Called back the next day as it was booked during the night and they changed it. The following say I saw over £700 had been debited from my account. They took almost 2 weeks to respond to my queries, in that time I had no confirmation of booking. They then said they would charge me for both flights as they do not provide refunds. Avoid this company and use a reputable one that you can trust.

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Economie STN - IBZ 06/2019

Dodgy Airline designed to shaft the customer in every way

Booked to go from EDi to Faro on 3rd May, however my Dad got shot and we now have to either cancel or change date of the flight. Phoned them, to cancel we would lose the £545 it cost us, no refund, but hey theres an option to change the date...sound good right?! WRONG!! They say the prices advertised online is different to what they have on their system, which to me is false advertising! They want to charge us an additional £302 to change the date and charge £35 to make the change!! The online price to book a brand new flight is £421.60, so in theory I should be given a refund for the difference...WRONG! They don’t give refunds of the difference either!! This company practices false advertising and gives customers the false impression that they provide options, but in the end, they try and shaft the customer in every which way they can, even in emergency situations that is beyond our control. If you want good value and good service from an honest airline, go elsewhere!!!

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Economie EDI - FAO 05/2019

Very poor customer service! First and last time with Jet2

Flight was delayed by 1 hour and 10 min before boarding I was called by the gate to be advised that my seats have changed although I was travelling with an infant and a 6yo. The lady from customer service promised she will change my seats as they were before, after boarding the plane, but she never got on the plane nor sorted anything for us. Very poor and dishonest customer service.
Cabin crew also not very helpful, never smiling nor being polite.
Will avoid Jet2 in the future. First and last time for us!

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Economie REU - STN 08/2018

good service from Jet2

Last week I wrote a scathing review about how Jet2 had placed my wife and myself in different rows and different sides of the aircraft for our forthcoming flight despite the fact that there were four seats together nearby. I wrote to the company and today received a response. In a phone call the agent explained that the seats are allocated from the back of the aircraft. However she agreed to refund the £21 I had paid to get seats together.
A result! The message though is do not let them away with charging for seats when you do not want to.

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Economie GLA - ACE + de 2 ans

extortion on a grand scale

Still to go on the flight but the checking in on line is a total scam.
They ask you if you want to pick your seat at a cost of £10.50 to £12 per seat or let them choose at no extra cost.
What happened? I let them choose. My wife was on an aisle seat, and I was allocated a window seat across the aisle two rows further forward.
The plan of the aircraft clearly showed four seats together and available. It cost us £21 to move to two of these seats.
I have written to the company to ask if this is company policy to separate families in order extract even more money from their customers.
I await a reply.

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Economie GLA - ACE + de 2 ans
Donner mon avis

18 avis de voyageurs

Note globale

1,23 / 5
1.23 étoiles sur 5 - Basé sur 13 avis
5 étoiles




Résumé des notes

Rapport qualité / prix 1,46 / 5
Confort 1 / 5
Service 1,36 / 5
Sécurité perçue 1,25 / 5
Nourriture 1,57 / 5
Gestion des bagages 1,5 / 5
Confort 1 / 5
Détail des notes »

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