Cet avis a été rédigé en anglais. Traduire en français
We booked a flight on Condor.com, round trip from Seattle to Vienna. The itinerary had a connection in Frankfurt.
We missed our connection in Frankfurt by just a few minutes due to long lines and waiting for shuttle buses at that airport.
This is understandable but what happened next is unbelievable.
The Condor agent told us it was our fault we missed the flight, and that they have a one-hour rule for connections. This "rule" of course is not written anywhere. If you don't make it to the connecting gate in within an hour, even if no fault of your own, you will not be rebooked.
Instead you will be told you're own your own. We had to purchase expensive last minute tickets on another airline to complete our trip to Vienna.
No other airline would abandon its customers mid-trip, short of their destination. I would question the safety of an airline that goes to these extremes to save money. I would never fly Condor again.
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