Beware of Icelandair!

Avis de shopsalot sur le vol Icelandair entre New York Jfk et Reykjavik Keflavik International du 09/07/2017 en Economie
shopsalot FI / ICE JFK / KEF

Cet avis a été rédigé en anglais. Traduire en français

This is the worst airline ever! I purchased tickets online; however, I come to find out, I can't cancel tickets on line. (Interesting). Because then when I call to cancel, the phone lines ring for ever and no agent even picks up. When I finally get through, then I get put on hold 30-40 minutes and no agent returns. At this point, my phone is about to die, so I hang up. I consistently try to call and call to cancel my tickets within the 24 hour period with no success. I keep trying several times for several days. I am finally able to get through (after the 24 hour period) and what do you know, finally an agent answers. She tells me I'm after the 24 hour period so I can't get a full refund. Interesting, right?! I try to explain to the agent what has been happening...she doesn't care.

I ask her, well what is the amount Icelandair will refund me. She can't tell me. She says she doesn't know. This is sooo ridiculous. Unfortunately, I now come to find out this is typical practice of Icelandair. I have read other stories on Tripadvisor stating the exact same thing. This airline is such a scam when it comes to selling tickets.

Générale
Note globale
1 / 5
Rapport qualité / prix
1 / 5
Au sol
Enregistrement et embarquement
1 / 5
Gestion des bagages
1 / 5
A bord
Confort
1 / 5
Service
1 / 5
Sécurité perçue
1 / 5
Nourriture
1 / 5
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Par shopsalot, à propos de Icelandair, , près de Somerset, New Jersey, United States
Mise en ligne par admin, le 24 juillet 2017
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