Bad customer service and baggage handling

Flight itself was ok, about 50 min, nothing special to add. But they lost our baggage, if we didn't persistently call the airport we wouldn't have our bags for a week because they are lazy. One bag was badly damaged and valuable thing was missing from the bag. We did everything they told us to do to report it but they didn't honor it and it took 3 months for them to pay us around 20% of the replacements and extra expenses we had for days. Very rude, try to blame it on the customer, if you don't live in Slovenia and your only communication is over emails it takes 2 to 3 weeks for them to reply even if you send them email right after they sent one. That day they lost baggage for 3 different passengers and when we had our return flight there were two more passengers that said they lost their bags so this is normal for that airline. It was a cheaper option to fly with them, but it was not worth the extra cost later. I would never fly this airline again. Hope this helps someone.