Cet avis a été rédigé en anglais. Traduire en français
THEY ARE THE WORST COMPANY EVER!
We were in Tenerife, they canceled a flight, lying the all day not admitting that and keep saying the flight was just delayed. Online was clearly written cancelled, they were very saying was not true. All others companies in the mean time transferred they passengers to other flights or they gave them food vouchers, transport+hotels and re-scheduled a flight for the day after. They didn't. They lied until 22.30, when...oh oh surprise surprise...the flight was cancelled! We asked if they can give us food voucher and drinks, they didn't. We asked if you could leave the airport and go to sleep paying ourselves our accommodation, they lied again saying that they were arranging accommodations for us.
Of course at 1 in the morning, they said that unfortunately they couldn't find any accommodation, so WE HAD TO SLEEP ON THE FLOOR!
The day after, the flight was schedules for 9 am, because apparently they were all stuck in traffic, no one from Thomas Cook showed up until 12. We left again with 3 hours delay, but this time they were gorgeous...after 24 hours at the airport they gave us 10 euros vouchers for food...bless them!
But this is not enough!!!
When we arrived in London they gave us a paper saying they apologies and they will give us a refund od £200 each, plus expenses. And you know what? we are July now, and it's since February that I am trying to speak with them, sent I don't even remember how many emails, called the customer service, wrote on Twitter... they NEVER NEVER GOT BACK TO ME!
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