Dear xl airways,
The comment of Christine K. is so very true. Our two daughters had a flight 5 days ago from Paris CDG to PTG Guadeloupe. Their luggage (2 suitcases) did not arrive. XL Airways doesn't care at all we experienced. Ground personnel is very very rude and truly lazy. The girls had to leave on a cruise without the things they really needed. No clothes, no bathing suit, snorkeling equipment and much more. Therefore, their prebooked excursions could not be enjoyed fully. Until now we do not even know what happened with the luggage. No service, no help.
And yes, the only possibility to contact you is to fill out a form whereafter an automatic reply informs that it takes about 8 weeks before answering. The info telephone number on your site is not working. Contact possibilities with this company are worse.
Flying with XL Airways can be better avoided. And the bad thing is that my husband and I plus two friends booked the same flight leaving in December 2018 and is not refundable. Because of the bad bad bad recent experiences with XL Airways we lost confidence in getting what we paid for and that is why we urgently request you to allow us to cancel our flights with XL Airways en pay our money back.
We can be reached at familielinders@ gmail.com