Worst Airline Ever

Avis de arnav sur le vol Utair Aviation entre Moscou Vnukovo et Yerevan du 26/09/2018 en Economie
arnav UT / UTA VKO / EVN

Cet avis a été rédigé en anglais. Traduire en français

I am a violinist and I travel internationally all the time with my violin as my hand luggage. It has been fine with all airlines, except for Utair flight from Moscow to Yerevan. My fair included 1 checked luggage and a hand luggage of 10 kg. Despite the fact that most airlines don't count the violin as hand luggage, allowing me to take the violin and 1 extra hand luggage, with Utair I had only my violin as my hand luggage and they didn't let me take the violin. The violin fitted in the hand luggage compartment, but they still made me wait for the flight responsible until the very last second then told me they are denying my boarding. So, they put me in a condition of no-choice and made me pay 6000 rubles which is no way an equivalent to 50 euros as payment for excess luggage. Also, they never responded to our complaints. I will never choose Utair and would not recommend to anyone. Also flight attendants are very rude.

Générale
Note globale
3 / 5
Rapport qualité / prix
3 / 5
A bord
Confort
3 / 5
Sécurité perçue
3 / 5
Nourriture
3 / 5
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Par arnav, à propos de Utair Aviation,
Mise en ligne par admin, le 18 octobre 2018
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