Cet avis a été rédigé en anglais. Traduire en français
A serious system problem overcharged my girlfriend for her additional baggage. The Iberia/Vueling supervisor came to check, and instead of checking the purchase receipts, he just shouted: "I don't care about your receipts, if you want to board the flight, you have to pay for it." My girlfriend started crying from his rudeness, and I asked for his name. The male supervisor declined to disclose his name and was personally offended when asked. The supervisor asked why his name was needed. I explained that I would like to file a complaint for his lack of cooperation and rudeness. The supervisor said that I was prohibited from boarding the flight! He demanded my documents, however, he soon found out that I was not part of the flight. The supervisor further asked “Who do you think you are?” I stopped responding him, as the supervisor started facing me off in an aggressive way, I didn't want my girlfriend to miss the flight. The supervisor continued “Do you think you can do anything against me? … Welcome to France, you have no power against me, I can do whatever I want.” The other employees of Iberia were impressed with the supervisor’s behavior. They were kind and tried to console my girlfriend, but could do nothing about the overcharges.
I filed a complaint at Vueling, but the systems for complaint of the firm are terrible. The whole experience at Vueling is not really impressive. I feel like they are so focused on overcharging customers that it is a very sad pricing tactics.
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