Horrible Employee "Welcome to France, you have no power against me"

Avis de asbman sur le vol Vueling Airlines entre Paris Charles De Gaulle et Londres Gatwick du 24/06/2018 en Economie
asbman VY / VLG CDG / LGW

Cet avis a été rédigé en anglais. Traduire en français

A serious system problem overcharged my girlfriend for her additional baggage. The Iberia/Vueling supervisor came to check, and instead of checking the purchase receipts, he just shouted: "I don't care about your receipts, if you want to board the flight, you have to pay for it." My girlfriend started crying from his rudeness, and I asked for his name. The male supervisor declined to disclose his name and was personally offended when asked. The supervisor asked why his name was needed. I explained that I would like to file a complaint for his lack of cooperation and rudeness. The supervisor said that I was prohibited from boarding the flight! He demanded my documents, however, he soon found out that I was not part of the flight. The supervisor further asked “Who do you think you are?” I stopped responding him, as the supervisor started facing me off in an aggressive way, I didn't want my girlfriend to miss the flight. The supervisor continued “Do you think you can do anything against me? … Welcome to France, you have no power against me, I can do whatever I want.” The other employees of Iberia were impressed with the supervisor’s behavior. They were kind and tried to console my girlfriend, but could do nothing about the overcharges.

I filed a complaint at Vueling, but the systems for complaint of the firm are terrible. The whole experience at Vueling is not really impressive. I feel like they are so focused on overcharging customers that it is a very sad pricing tactics.

Note globale
1 / 5
Rapport qualité / prix
1 / 5
Au sol
Enregistrement et embarquement
1 / 5
Gestion des bagages
1 / 5
A bord
3 / 5
1 / 5
Sécurité perçue
3 / 5
3 / 5
Partager !
Avis utile ?

Opinions les plus lus sur Vueling Airlines

Par asbman, à propos de Vueling Airlines, , près de Goeslikon, Aargau, Switzerland
Mise en ligne par admin, le 30 juin 2018
Signaler ce contenu
Cet avis est aussi disponible en anglais.

Vous représentez Vueling Airlines et vous souhaitez répondre à cet avis ou être notifié par email lorsqu'un avis est publié sur votre compagnie ? Merci de nous contacter !

Ajouter un commentaire

Consulter les avis sur Vueling Airlines