Cet avis a été rédigé en anglais. Traduire en français
I travelled about a month ago to Albania with Wizz and on my return I was meant to take Wizz to Budapest and Ryanair thereafter to London.
The night before flying out I tried to login and check-in online, which of course did not work – so I assumed as I had never needed to complete check-in online on flights from Tirana that it wasn’t a service that was offered. The next day I went to the airport about 3 hours before departure, queued up at the check-in desk, only to be refused a ticket because “I had not checked in online”. I was told in no uncertain terms that unless I paid 35 EUR I would be denied boarding.
The fact that their website did not work and that they had not at any stage advised of the need to check in – unlike Ryanair (who emailed AND texted me a day before the flight), did not serve any purpose and I was forced to pay.
As Wizz doesn’t do customer service, their pathetic attempt to respond to my complaint was left to poor Bozhidar from customer “sorry we don’t do no service”, whose final attempt to look into my complaint said “We would like to kindly inform you that we have done a thorough investigation and we are DELIGHTED TO INFORM YOU about the reason, why you were requested to pay at the airport”.
Poor Bozhidar seems new at this, so his “Delight” did nothing more than convince me to never ever fly with this poor excuse for an airline. If this was the last airline left in the world, I am certain that I would take my chances and just walk the distance instead.
Avoid like the plague!
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