Flight did not exist, ticket price not reimbursed

Avis de OdG sur le vol BQB Líneas Aéreas entre Santiago et Montevideo du 01/05/2014 en Economie
OdG 5Q / BQB SCL / MVD
Cet avis relate une expérience vécue il y a plus de 3 ans. Les notations ne sont pas utilisées pour le calcul de la note globale.

Cet avis a été rédigé en anglais. Traduire en français

BQB has been one frustrating experience. About a week before the flight, I received a message that my flight had been cancelled. I then found out that they had sold me a non-existing flight (having bought the ticket 3 months before) and was offered an unacceptable alternative.

I informed them that the alternative was unacceptable, and that I preferred getting my money back. It is now six weeks later, and after 10 emails, 2 telephone calls and a lot of frustration, I have not received anything.

The company is unresponsive and has terrible customer service. By now, and I include the costs I made for the hotel reservation, plus the costs of calling them (just yesterday, I was on hold to Argentina for 30 minutes and nobody answered), they owe me USD 830.

Do not book flights on this airline! They are cheaters and cannot be trusted

Générale
Note globale
1 / 5
Rapport qualité / prix
1 / 5
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Par OdG, à propos de BQB Líneas Aéreas, , près de Santiago, Region Metropolitana, Chile
Mise en ligne par HappyFlight, le 12 juin 2014
Cet avis a été consulté 8 fois
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gok a répondu Traduire

On the 5th of June 2014, BQB cancelled my flight without any notification beforehand. Due to their cancelled flight, I was left stranded for 2 nights and incurred accommodation and food expenses.

Despite promising that BQB staff would be there to address this expenses. Their office was closed.

I have emailed them regarding compensation, and they have ignored all my emails.

Do not fly with them! They are irresponsible and have zero accountability to their customers.

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